Find answers to the most common questions about PILLZA.
Account
Click Register, complete the registration form and verify your email address.
Click Forgot Password on the login page and follow the instructions sent to your email.
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Yes. Visit your Profile Settings to update your phone number.
Yes. Contact customer support or submit an account deletion request from your account settings.
Delivery
Delivery time depends on your location and the selected pharmacy. Most orders are delivered within a few hours.
Delivery times depend on your location and the selected pharmacy. Many orders arrive within a few hours.
Yes. Select Pickup during checkout if the pharmacy offers that option.
Our delivery partner or the pharmacy will contact you to arrange another delivery attempt.
Yes, where supported by the pharmacy and delivery partner.
General
PILLZA is a digital pharmacy marketplace that connects users with verified pharmacies to search, compare, purchase and receive medicines safely.
PILLZA is a digital pharmacy marketplace that connects patients with verified pharmacies, making it easy to search, compare, order medicines and receive medication reminders.
PILLZA is expanding across Nigeria. Availability depends on whether verified pharmacies operate in your area.
No. You can browse medicines without an account, but you must register before placing an order.
Yes. Registration and medicine searches are free. You only pay for medicines, delivery and other applicable charges.
Medication Reminders
Add your medicine, dosage and schedule. PILLZA will send reminder notifications.
Yes. You can update or delete reminders anytime from your dashboard.
Yes. PILLZA estimates when your medicine will finish and reminds you to reorder.
Medicines
PILLZA partners only with verified pharmacies and promotes genuine medicines from trusted suppliers.
Yes. You can compare prices from multiple pharmacies before ordering.
Use the Offline Drug Search feature to notify nearby pharmacies that you need the medicine.
Yes. You can search by medicine name, brand or category.
Offline Drug Search
If your medicine is unavailable, submit a request and nearby pharmacies will respond with availability, price and estimated delivery time.
Yes. Multiple pharmacies may respond, allowing you to compare offers before making a purchase.
Offline Search
Simply submit an Offline Drug Request and nearby pharmacies will respond with availability, pricing and estimated delivery time.
Orders
Search for your medicine, choose a pharmacy, add it to your cart and proceed to checkout for delivery or pickup.
Search for your medicine, add it to your cart and complete checkout.
Orders can be cancelled before the pharmacy confirms dispatch.
Open My Orders in your dashboard to view your order status.
Yes. During checkout you can provide another delivery address and recipient details.
Payments
You can pay using debit cards, bank transfers and supported mobile wallets.
We accept debit cards, bank transfers and supported mobile wallets.
Yes. All payments are processed using secure encrypted payment gateways.
Cash on Delivery depends on the pharmacy and your location.
Yes. A digital receipt is available in your account and sent to your email.
Pharmacy
Click the Register Pharmacy link and complete the registration process. Our team will verify your pharmacy before approval.
Register your pharmacy, upload the required documents and await verification.
Verification usually takes between 24 and 72 hours.
Yes. Verified pharmacies can create promotional campaigns through their dashboard.
Prescriptions
Yes. Medicines that require prescriptions allow you to upload a prescription during checkout.
Some medicines require a valid prescription before purchase.
Yes. Prescription medicines allow you to upload your prescription during checkout.
The selected pharmacy verifies your prescription before processing the order.
Privacy
Yes. Your personal and medical information is handled securely and in accordance with our privacy policy.
Your information is shared only when necessary to complete your order or comply with legal requirements.
Reviews
Yes. After completing an order you can leave a review.
Yes. Verified purchasers can review medicines they have bought.
Support
Use the Contact Us page, email us, call our support line or chat with us through the platform.
Yes. Verified pharmacists are available through the chat feature.
